Last Updated: January 1, 2025
1. Information We Collect
Personal Information
We collect personal information that you provide to us directly, including:
- Name, email address, and phone number
- Home or business address for installation services
- Vehicle information and charging preferences
- Payment and billing information
- Communication preferences
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Device and operating system information
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide EV charger installation and related services
- Process quotes, schedule appointments, and manage installations
- Communicate with you about our services and your account
- Send you marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations and protect our rights
- Prevent fraud and ensure security
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We share information with third-party service providers who help us operate our business, including:
- Certified electricians and installation partners
- Payment processors and financial institutions
- Customer support and communication platforms
- Analytics and marketing service providers
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Enforce our terms of service
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and employee training
- Secure payment processing systems
- Regular backups and disaster recovery procedures
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
- Improve website functionality and performance
You can control cookies through your browser settings, but disabling cookies may affect website functionality.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Request limitation of processing activities
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill our contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain business records for legitimate purposes
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
12. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights