Last Updated: January 1, 2025
1. Acceptance of Terms
By accessing our website, requesting our services, or entering into an agreement with PlugGoNow, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
2. Description of Services
PlugGoNow provides professional electric vehicle (EV) charger installation services, including:
- Site assessment and consultation
- EV charger installation and setup
- Electrical panel upgrades when necessary
- Permit acquisition and inspection coordination
- Ongoing maintenance and support services
- Emergency repair services
3. Service Agreement and Quotes
Quotes and Estimates
- All quotes are valid for 30 days from the date issued
- Quotes are based on information provided by the customer
- Final pricing may vary based on site conditions discovered during installation
- Additional work beyond the original scope requires separate authorization
Service Scheduling
- Installation appointments are scheduled based on availability
- Customers must provide reasonable access to the installation site
- Rescheduling requests must be made at least 24 hours in advance
- Weather conditions may require rescheduling outdoor installations
4. Payment Terms
Payment Schedule
- Payment is due upon completion of installation unless otherwise agreed
- For large commercial projects, payment schedules will be outlined in the service agreement
- We accept cash, check, and major credit cards
- Financing options may be available for qualified customers
Late Payments
- Late fees of 1.5% per month may apply to overdue balances
- Services may be suspended for accounts more than 30 days past due
- Collection costs and legal fees may be added to delinquent accounts
5. Warranties and Guarantees
Workmanship Warranty
- 5-year warranty on all installation workmanship
- Warranty covers defects in installation and labor
- Warranty does not cover normal wear and tear or misuse
- Customer must notify us of warranty claims within 30 days of discovery
Equipment Warranty
- Equipment warranties are provided by the manufacturer
- Warranty periods vary by manufacturer (typically 3-5 years)
- We will assist with warranty claims but are not responsible for manufacturer defects
- Warranty registration is the customer's responsibility
6. Customer Responsibilities
Customers are responsible for:
- Providing accurate information about the installation site
- Ensuring safe and reasonable access to the work area
- Obtaining any required HOA or building approvals
- Maintaining adequate electrical service capacity
- Following all manufacturer guidelines for charger use
- Promptly reporting any issues or concerns
7. Limitation of Liability
PlugGoNow's liability is limited as follows:
- Total liability shall not exceed the amount paid for services
- We are not liable for indirect, consequential, or punitive damages
- We are not responsible for damage to existing electrical systems beyond our work scope
- Customer assumes responsibility for proper use and maintenance of installed equipment
8. Safety and Compliance
Code Compliance
- All installations comply with local electrical codes and regulations
- Required permits and inspections are handled as part of our service
- Customers are responsible for maintaining compliance after installation
Safety Requirements
- Installation sites must be safe and accessible
- Customers must disclose any known hazards or special conditions
- Work may be suspended if unsafe conditions are encountered
- Safety equipment and procedures are mandatory for all installations
9. Cancellation and Refunds
Customer Cancellation
- Cancellations more than 24 hours before scheduled installation: no charge
- Cancellations within 24 hours: may incur a cancellation fee
- Cancellations after work has begun: customer responsible for work completed
Company Cancellation
- We reserve the right to cancel services for safety reasons
- Full refund provided if we cancel before work begins
- Partial refund based on work completed if cancelled during installation
10. Intellectual Property
All content on our website, including text, graphics, logos, and software, is the property of PlugGoNow and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.
11. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices.
12. Dispute Resolution
Informal Resolution
We encourage customers to contact us directly to resolve any disputes or concerns. Most issues can be resolved through direct communication.
Formal Dispute Resolution
- Disputes may be resolved through binding arbitration
- Arbitration will be conducted under the rules of the American Arbitration Association
- Each party is responsible for their own legal costs
- Class action lawsuits are waived
13. Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or supply chain disruptions.
14. Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new terms.
15. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
16. Governing Law
These terms are governed by the laws of the state where services are performed, without regard to conflict of law principles.
17. Contact Information
For questions about these terms or our services, please contact us using the information below.